Kerim has come from the provinces to the big city to work at a crisis helpline. In a near future where suicides blend into the noise of the city, his job is to help the people on the other end of the line hold on to life. But the system is built on ready-made expressions of empathy generated by artificial intelligence.
On his first day at work, Kerim confronts both the fragility of the callers and the limitations of his own words. A folk song drifting through one of the calls prompts him to phone his mother, drawing him closer to the life he left behind. What he hears is no longer merely part of his job. A caller who describes himself as “invisible” becomes entwined in Kerim’s mind with the neighbour he shut the door on that morning without truly seeing.
For the first time, Kerim tries to keep someone alive using his own inadequate but genuine words rather than the answers on the screen. Yet as he tries to reach one person, he is unaware that he may already be too late for another voice.